Right of withdrawal

Consumer's Right of Withdrawal

The Customer may revoke the order for the article in accordance with the provisions contained in the following cancellation policy:

Cancellation Policy

If the Customer is a consumer in terms of § 13 of the German Civil Code (BGB), he/she may revoke the order for the goods in accordance with provisions contained in the following cancellation policy:

You may revoke your contractual declaration within a period of two weeks without giving reasons in written form (for example by letter, fax or email) or by returning the goods. This period does not begin until this policy has been communicated, at the earliest. It is sufficient to send the revocation or to return the goods in order to comply with this period of revocation. Notification of revocation should be sent to:

Tanita Online GmbH, Martin-Kollar-Str. 5, 81829 Munich, info@tanitashop.de

Consequences of Revocation

In the event of revocation becoming effective, any service rendered on either side must be returned and any benefit obtained therefrom (for example interest payments) must be surrendered. You must provide compensation to us if you are unable to return the entire or partial service rendered to you, or only in an impaired condition. This does not apply to the relinquishment of objects if the impairment of the objects can only be ascribed to their inspection as would be possible in a retail store. Moreover, you can avoid the obligation to provide compensation by not using the objects as your own and refraining from undertaking anything that may reduce their value. Goods which can be sent by parcel post must be returned. Goods which cannot be sent by parcel post will be collected. You must bear the costs of returning the goods if the delivered goods correspond to the ordered goods and if the price of the goods to be returned does not exceed an amount of 40 euros or, in the case of a higher price, if you have not made payment or have not made a contractually agreed part-payment at the time of revocation. Otherwise, returning the goods is free of charge for you. Goods which can be sent by parcel post are returned at our risk.
The right of revocation does not apply to distance contracts for the delivery of goods that are made to the customer's order or are clearly tailored to the customer's personal requirements, which are not suitable for return due to their condition, which can easily perish or whose expiry date has passed. Moreover, the right of revocation does not apply to distance contracts for the delivery of audio or video recordings or software if the seal on the data storage media supplied has been broken. The right of revocation does not apply to distance contracts for the supply of newspapers, journals and illustrated magazines.